Once the necessary NDA agreements are in place, our team requires access to a full month of telecom billing data from all providers. This is typically provided by granting login access to your supplier’s billing portal - and that’s all we need. From there, our team handles the rest. At the conclusion of our analysis, we will deliver a comprehensive report outlining your current telecom landscape, along with tailored recommendations for potential cost savings and service optimisations.

Telecom Expense Management (TEM) is an automated system designed to track recurring telecom expenses, manage assets, and audit phone bills. It provides businesses with a central dashboard to view all telecom services, monitor spending, and identify any anomalies that may indicate contract variations. TEM software can be provided directly by your telecommunications provider or sourced from a third party. Provider-supplied TEM software is typically offered as a SaaS solution (Software as a Service), requiring internal management to generate reports and review billing each month. These systems usually only capture data from the provider that supplied the software. In contrast, third-party TEM software - often supplied through a telecom consultant - comes with ongoing monthly reporting services. This includes proactive monitoring for spending spikes, contract compliance validation, and ensuring all credits are applied correctly. These solutions also consolidate billing data from all providers, giving you a complete view of your telecom expenses in one platform.

No. CDK is a consulting, analysis, and reporting company. We work with an integrated network of trusted partners who provide the software and services needed to help us deliver optimal outcomes for our clients.

Most companies review their telecom needs every three to five years during contract renewals. At CDK, we manage diverse multiple clients and have a larger broader footprint for comparison (one vs many), giving us deep insight into Australia’s evolving telco landscape. This allows us to benchmark your telecom environment against industry best rates, tariffs, and companies of similar size in your sector. Outsourcing procurement and ongoing billing analysis to a specialist like CDK frees up your IT and Procurement teams to focus on higher-priority business initiatives - all while ensuring you’re not paying for legacy, unused, or overpriced services.

At CDK, we confidently guarantee that the carrier savings we deliver will exceed our fees, ensuring a positive return on investment for our clients. We actually put this in writing on our standard agreement. We only engage with clients when we are certain we can add value.

There have been 4 x compelling events in recent years which has transformed telecom services for business in Australia, these include: • Covid – Remote work from home • NBN – delivering true competition finally • SD-WAN – smart flexible multi-provider data networks • 5G – better faster mobile data speeds Also, it is no longer the sole domain of the IT department to simply re-sign contracts with legacy traditional telecom providers, who are struggling to retain the large market share they have enjoyed for decades. Other areas (Finance, Procurement, Sales, Operations, etc.) also now have a stake in the provision of the more flexible telecom services that now exist from the above.