TELECOM SUPPORT SERVICES
Stop billing errors going unnoticed and stop discovering them too late to do anything about it.
CDK's Telecom Support Services are designed for leadership teams and C-suites who need reliable telecom billing, reporting, analysis and support — without placing any burden on their internal teams.
Monthly Billing
Audits
Zero Workload From Your Team
All Carriers
Covered
Errors Caught
Before Renewal
Carriers are cutting costs and staff — which means billing errors are increasing, and they often go unnoticed until contract renewals. By then, it's too late for effective negotiation.
All carrier billing platforms are self-serve systems that require your staff to learn complex tools and manually generate reports and they only cover that one carrier. CDK manages everything across all your providers, giving your business complete clarity, control and confidence in every bill and decision.
WHAT YOU CAN EXPECT
Monthly Audits & Reporting
Proactive monthly audits across all services — voice, landlines, VoIP, mobiles, data, internet and cloud.
Consolidated Reporting
Easy-to-read reports covering all providers in one place.
No more managing multiple carrier portals.
Renewal Protection
Full billing validation before contract renewals, so you negotiate from a position of knowledge, not guesswork.
Vendor-Agnostic Management
Optional billing management system that accepts feeds from all major telecom carriers, one source of truth across your entire environment.
Your Extended Team
CDK operates as an extension of your internal management team, freeing up your IT and Finance teams for higher-value priorities.
THE CDK MONTHLY PROCESS
Every month, without exeception, we:
Download and analyse all services and charges from your telecom providers
Allocate services and costs to
internal cost centres (GL codes)
Validate all charges against
contracted rates
Identify unused or redundant
services for cancellation
Identify and resolve billing errors
directly with carriers
Generate detailed, accurate
telecom reports for your team
Benchmark services and costs
against industry standards
Detect and correct errors early
to prevent long-term cost impacts
SUPPORT SERVICES - PROVEN RESULTS
TRUSTED BY
