Telecom Support Services

​​​​

CDK’s Telecom Support Services are designed for leadership teams and C-suites who need reliable telecom billing, reporting, analysis, and support.

​

Most telecom providers (Telstra, Optus, etc.) offer billing management platforms, but these are typically self-serve systems that require your staff to learn complex tools and manually generate reports.

 

These systems also apply only to that provider, leaving businesses with multiple carriers managing multiple bills.

​

In the current telecom environment, carriers are cutting costs and staff, which reduces billing accuracy and customer support. As a result, billing errors often go unnoticed until contract renewals - too late for effective negotiation.

​

CDK delivers continuous auditing, analysis, and reporting across all telecom services and providers — giving your business complete clarity, control, and confidence in every bill and decision.

​

WHAT YOU CAN EXPECT FROM CDK:
 

• Proactive monthly audits and reporting across all telecom services (voice, landlines, VoIP, mobiles, data, internet, cloud)
   

• Consolidated, easy-to-read reports covering all providers
   

• More time back for your Finance and IT teams, with CDK operating as an extension of your internal management
   

• The option of a vendor-agnostic billing management system that accepts feeds from all major telecoms
   

• Full billing validation before contract renewals to support informed negotiations
   

THE CDK MONTHLY PROCESS:
 

• Download and analysis all services and charges from your telecom providers
   

• Allocate services and costs to internal cost centres (GL codes)
   

• Identify unused or redundant services for cancellation
   

• Validate all charges against contracted rates
   

• Generate detailed, accurate telecom reports
   

• Identify and resolve billing errors directly with carriers
   

• Escalate and follow up on queries to achieve outcomes such as credits or service reconfigurations
   

• Benchmark services and costs against industry standards and comparable organisations
   

• Detect and correct errors early to prevent long-term cost impacts
   

CDK delivers the expertise and accuracy required to manage telecom billing effectively - ensuring your data is correct, your costs are controlled, and your teams can focus on higher-value priorities.​